If the temperature exceeds 70F some shipping restrictions will apply. Please call us at (859)278-4444 for shipping details and questions.

Questions? Give us a call - (859) 278-4444 or (800) 786-0579

Customer Service

  • Shipping & Delivery

    Old KY Chocolates will always take the greatest care when packaging your order for shipment. Depending on the destination and weather temperatures various measure will be taken to ensure the order arrives in the same condition as if you purchased it directly from our storefront in Lexington, Kentucky. For more information about our shipping policy please visit our Shipping Policy page.

  • Privacy & Security

    Your privacy and security of personal data is of the utmost importance to us. We take every precaution availabe to secure your personal data. For more information please visit our Privacy Policy and Secure Shopping pages.

  • Returns & Replacements

    Returns and replcements are performed on a case by case basis. Please call us directly at (859) 278-4444 or (800) 786-0579 for any questions or concerns.

  • Payment, Pricing & Promotions

    Products, pricing, promotions, exclusions and availability may vary between in-store and online. Prices and promotions are subject to change without notice. In the event of a pricing error on the site, we reserve the right to cancel any orders resulting from such pricing errors. 

  • Contact Us

    Please don't hesitate to contact us with any questions

    • Telephone: (859) 278-4444 or (800) 786-0579
    • Email: info@oldkycandy.com
    • Address: 450 Southland Drive, Lexington, KY 40503